AI OS Enterprise License Agreement

Effective Date: June 1, 2026

This License Agreement (“Agreement”) is a legal agreement between you or the organization you represent (“Licensee,” “you,” or “your”) and AI OS Orchestration Lab (“Licensor,” “we,” “us,” or “our”) governing your use of the AI OS platform under the Enterprise License (“Software”). By purchasing or using the Software, you agree to be bound by this Agreement.

1. Overview

The AI OS Enterprise License is a one-time payment of $4,997 USD that grants a perpetual, self-hosted license to the full AI OS platform. AI OS Orchestration Lab offers Enterprise as the top self-hosted tier: it provides everything in the Business License plus SSO/SAML integration, priority support with target response times, a dedicated support channel, custom agent development assistance, and advanced security configurations.

DRAFT — pending review by legal counsel; not final/binding. This Enterprise License covers self-hosted use only; a Managed Website Service (operator-hosted, done-for-you) is available under a separate agreement — see the Terms of Service.

2. Grant of License

Subject to this Agreement, the Licensor grants you a perpetual, worldwide, non-exclusive license to:

Use the Software for any lawful business purpose;
Deploy the Software on your own infrastructure or cloud hosting;
Operate the full platform, including all commercial and enterprise modules;
Modify the Software for your internal business needs;
Create derivative works for your own business use.

This license is per-organization: a single Enterprise License covers all employees, contractors, and authorized users within the purchasing organization, but does not extend to separate legal entities, subsidiaries, or affiliates unless explicitly named in the purchase order.

3. What’s Included (Everything in Business, Plus)

The Enterprise License includes all features of the Business License, plus the following enterprise-grade additions:

SSO/SAML Integration — Single sign-on support with major identity providers (Okta, Azure AD, Google Workspace, OneLogin);
Priority Support — Target response times during business hours (Section 4);
Dedicated Slack Channel — direct communication with the AI OS support and engineering team;
Custom Agent Development Assistance — up to 5 custom agents built with you during Year 1 (Section 7);
Priority Bug Fixes — Reported bugs are triaged and resolved ahead of non-Enterprise issues;
Early Access to New Features — beta and pre-release features available before general release;
Deployment Architecture Review — custom domain and SSL/TLS setup assistance (included in all self-hosted tiers);
Advanced Security Configurations — assistance with hardened deployments, network isolation, and security policy;
1 Year of Priority Support Included — Active for 12 months from the date of purchase (Section 5).

4. Support Response Times

During the active support period, the Licensor will respond to support requests within these target timeframes, based on severity:

Severity	Description	Target Response Time
Critical	Platform is completely down or non-functional	~4 hours
High	Major feature is broken or severely degraded	~8 hours
Medium	Non-critical issue affecting functionality	~24 hours
Low	Minor issue, cosmetic defect, or feature request	~48 hours

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST), excluding U.S. federal holidays.

These response times are targets, not guarantees: we strive to meet or exceed them, but actual times may vary with complexity, volume, holidays, or other factors outside our control.

Important: Support coverage applies to the AI OS platform software itself, not the availability, uptime, or performance of third-party APIs (including but not limited to Anthropic, Google, or OpenAI) — third-party API outages are outside this support plan’s scope.

5. Priority Support

Your Enterprise License includes 1 year of priority support beginning on the date of purchase. During this period, you receive:

A dedicated Slack channel with the AI OS team;
A named support contact assigned to your organization;
Priority bug fixes — your reported issues are triaged ahead of non-Enterprise tickets;
Priority feature requests — elevated consideration in the product roadmap;
Full priority support coverage (Section 4).

After Year 1, priority support may be renewed at $997/year (Section 6). If not renewed, your platform keeps functioning without interruption — only the support level changes, reverting to community-level support (GitHub Issues).

6. Annual Support Renewal

Priority support renewal is optional and available at $997/year. Renewal extends the following for an additional 12-month period:

Priority response times (Section 4);
Dedicated Slack channel access;
Named support contact;
Custom agent development assistance (additional agents may be negotiated);
Priority bug fixes and feature requests.

If not renewed, support reverts to community level (GitHub Issues); your license, all features, and all platform functionality remain active permanently — renewal affects only support level, never your license or software access.

7. Custom Agent Development

The Enterprise License includes assistance developing up to 5 custom agents during Year 1. A custom agent is defined as:

A new agent role with a specific name, personality, and behavioral profile;
Specific model routing configuration (e.g., a particular AI model tier);
Custom skills and capabilities tailored to your business processes;
Department assignment and integration with your organizational structure.

Custom agent development is collaborative: you define requirements and use cases, and the AI OS team handles implementation, testing, and deployment.

Additional custom agents beyond the initial 5 can be developed at a negotiated rate. Contact [email protected] for pricing.

8. SSO/SAML Integration

The Enterprise License includes SSO/SAML integration support, letting your organization’s users authenticate via your existing identity provider instead of separate AI OS credentials.

Compatible identity providers include:

Okta
Microsoft Azure Active Directory (Azure AD / Entra ID)
Google Workspace
OneLogin

Other SAML 2.0–compliant providers may also be supported; setup assistance is included in Year 1 priority support.

9. Payment Terms

License fee: One-time payment of $4,997 USD via Stripe;
Annual renewal (optional): $997/year for continued priority support;
Upgrade credit: upgrading from Business applies a $1,997 credit toward Enterprise — you pay the $3,000 difference;
Payment is processed via PCI-compliant Stripe Checkout;
A license key and access credentials arrive via email after payment.

10. Your API Keys

AI OS does not provide third-party API keys; you provide your own for all external services, including but not limited to:

Anthropic (Claude)
Google (Gemini, YouTube Data API, Search Console)
OpenAI (if configured)
Any other third-party services you choose to integrate

All third-party API costs are your sole responsibility; the Licensor has no obligation to cover, reimburse, or offset them.

11. Self-Hosting

The AI OS Enterprise License is a self-hosted product. You are responsible for:

Provisioning and maintaining server infrastructure (VPS, cloud, or on-premises);
Operating system updates, security patches, and backups;
Network configuration, firewall rules, and domain management;
Database management and data backups.

Enterprise support includes deployment assistance and an architecture review during Year 1; ongoing infrastructure management remains your responsibility.

12. Updates

Your Enterprise License includes lifetime software updates, delivered via git pull from the private repository. As an Enterprise licensee, you also receive:

Early access to beta features before Business or Community tiers;
Release notes and migration guides for major version changes;
No obligation to update — remain on any version that works for you.

13. Restrictions

The following restrictions apply to your Enterprise License:

No resale — you may not sell, transfer, or sublicense the Enterprise License to another organization;
No public redistribution of source code — you may not publish, open-source, or distribute the proprietary source code of the Business or Enterprise modules;
No key sharing — your license key may not be shared across organizations or used in separate deployments belonging to different legal entities;
No removal of license validation — you may not remove, disable, bypass, or tamper with it.

14. No Warranty

THE SOFTWARE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL THE LICENSOR BE LIABLE FOR ANY CLAIM, DAMAGES, OR OTHER LIABILITY ARISING FROM, OUT OF, OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

The support response times in Section 4 are targets for initial response only — not an uptime guarantee of your self-hosted instance, nor a warranty regarding the Software’s fitness for your specific use case.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE LICENSOR’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE LICENSE ($4,997 USD PLUS ANY RENEWAL FEES ACTUALLY PAID).

IN NO EVENT SHALL THE LICENSOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF THE LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16. Refund Policy

Full refund within 14 days — request a full refund within 14 calendar days of purchase; your license key will then be deactivated and you must cease use of the Software;
After 14 days — no refunds for the initial license purchase;
Renewal payments ($997/year) are non-refundable once processed.

To request a refund, contact [email protected] with your order confirmation and license key.

17. Termination

This License is perpetual and does not expire, but may be terminated under the following circumstances:

Material breach: either party may terminate if the other fails to cure a material breach within 30 days of written notice specifying the breach;
Effect of termination: all support obligations cease immediately, including your dedicated Slack channel;
Software post-termination: the Software may keep running in its current state, but license validation fails on restart, and you stop receiving updates or support;
Surviving sections: Sections 14 (No Warranty), 15 (Limitation of Liability), and any indemnification obligations shall survive termination of this Agreement.

18. Contact

For legal questions, licensing inquiries, or Agreement modifications:

Legal & Sales: [email protected]

Frequently Asked Questions

How much does the Enterprise License cost?

A one-time payment of $4,997 USD for a perpetual, self-hosted license to the full AI OS platform. Priority support may be renewed after Year 1 at $997/year.

What does Enterprise include beyond the Business License?

Everything in the Business License, plus SSO/SAML integration, priority support, a dedicated Slack channel, custom agent development for up to 5 agents in Year 1, priority bug fixes, early feature access, a deployment architecture review, and advanced security configurations.

What are the support response time targets?

Critical ~4 hours, High ~8 hours, Medium ~24 hours, Low ~48 hours, during business hours (Monday–Friday, 9 AM–6 PM EST, excluding U.S. federal holidays). These are targets, not guarantees, and exclude third-party API outages.

What happens if I don’t renew priority support after Year 1?

Your platform continues without interruption — only the support level changes, reverting to community-level support (GitHub Issues). Your license and platform functionality remain active permanently.

Can I upgrade from a Business License to Enterprise?

Yes. A $1,997 credit is applied toward your Enterprise purchase, so you pay the $3,000 difference.

Is there a refund policy?

Yes, a full refund within 14 calendar days of purchase. After 14 days, the initial license purchase is non-refundable, and annual support renewal payments are non-refundable once processed.

← Business License Billing & Stripe Setup →