Terms of Service

Effective Date: May 25, 2026

These Terms of Service ("Terms") govern your access to and use of the AI OS Orchestration Lab platform ("Service"), operated by AI OS Orchestration Lab ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Account Registration

To access paid features of the Service, you must create an account by providing a valid email address and completing payment through our payment processor (Stripe). You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You must be at least 18 years old to use the Service. By creating an account, you represent that you meet this requirement.

2. Subscription Plans & Billing

The Service offers paid subscription plans billed on a monthly recurring basis. Prices are displayed on our pricing page and are subject to change with 30 days' notice to active subscribers.

• Subscriptions automatically renew at the end of each billing period unless cancelled.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — no partial refunds are issued for unused time.
• Payment is processed securely through Stripe. We do not store your credit card information on our servers.
• If payment fails, we will attempt to charge the card on file up to 3 times. After the final failed attempt, your subscription will be suspended.

3. Refund Policy

We offer a full refund if requested within 14 days of your initial subscription purchase. After 14 days, or for any subsequent renewal, refunds are not available. To request a refund, contact us at the email address listed below.

4. Acceptable Use

You agree to use the Service only for lawful purposes. You may not:

• Use the Service to generate spam, phishing content, malware, or any illegal material.
• Attempt to reverse-engineer, decompile, or extract source code from the Service beyond what is publicly provided.
• Share your account credentials or allow unauthorized third parties to access your account.
• Overwhelm the Service with automated requests that exceed published rate limits.
• Use the Service to violate the terms of service of any third-party API provider (Anthropic, xAI, DeepSeek, or others).
• Scrape, harvest, or collect data from the Service for purposes unrelated to your authorized use.

5. Your API Keys & Data

The Service requires you to provide your own API keys for third-party AI providers (such as Anthropic, xAI, DeepSeek). You are solely responsible for:

• The security of your API keys.
• All costs incurred through those API providers as a result of using the Service.
• Compliance with each provider's terms of service and usage policies.

We do not monitor, intercept, or store the content of your API calls. Your data processed through the Service belongs to you.

6. Intellectual Property

The Service, including its design, code, documentation, and branding, is owned by AI OS Orchestration Lab and protected by applicable intellectual property laws.

Content you create using the Service (agent outputs, reports, media, generated products) belongs to you, subject to the terms of the underlying AI providers whose models were used to generate that content.

7. Service Availability & Modifications

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may experience downtime for maintenance, updates, or reasons beyond our control.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time. Material changes to paid features will be communicated to subscribers with at least 30 days' notice.

8. Data Export & Portability

You may export your data (agent definitions, vault contents, configuration files) at any time while your subscription is active. Upon cancellation, you will have 30 days to export your data before it is permanently deleted from our servers.

9. Limitation of Liability

To the maximum extent permitted by law, AI OS Orchestration Lab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will meet your specific requirements, that outputs generated by AI agents will be accurate or error-free, or that the Service will be available without interruption.

11. Indemnification

You agree to indemnify and hold harmless AI OS Orchestration Lab from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights.

12. Termination

We may suspend or terminate your account if you violate these Terms. Upon termination for cause, your access is revoked immediately. You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.

13. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except where prohibited by law.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email to active subscribers at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, contact us at:

legal@ai-os.dev